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Right choice for New Car Service

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It is not common knowledge that you have the right to choose where your vehicle is serviced, maintained and repaired, at competitive prices

Thinking of snapping up a bargain at the end of year car sales or getting your new car ready for the holidays with a service? Here is some sound advice from Robo's MotorWorks in Rockhampton.
  

Aquisition of a new car is one of the most considerable investments you will make, so it makes sense that you see to it that you ensure its proper upkeep. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.
  

There are a few other things to consider, such as who is the best choice to service your car.

You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.
   

It is not common knowledge that you have the right to choose which mechanic should service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee

You cannot be told you must return the vehicle to the dealership you bought it from for service or repairs. Provided the work is performed to the manfufacturers specifications by an acceptably skilled person and uses suitable quality parts and fluids, the warranty stands. You have the right to choose who services your car.

With Repco Authorised Service you can tick all the boxes. Every Robo's MotorWorks mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Robo's MotorWorks mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.

Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. Robo's MotorWorks will also only ever use fluids and lubricants that meet the specifications of the original car manufacturer.
  

If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end

Make sure you are aware of the disparity between statutory, manufacturer and express warranties to help you make the right choice when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be overruled by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).

A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision. 

So be on the lookout for new car dealers who try to push the inclusion of “express” or “extended” warranties, often for free, when buying a new car. Generally these ‘extra’ warranties may include quite limiting restrictions or provisions, and often can seem very confusing. Many times these agreements provide hardly any additional benefits over and above the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with a specific car dealer.

Such agreements are very unlikely to alert you to the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes how long the drive will be to get your car serviced or expanded waiting times due to fewer available service locations or mechanics.

 

Check out our frequently asked questions below for more information on New Car Service and warranties. If you need to know more, the AAAA website and ACCC website have some great information too.
  



  

Specialist Car Services